Returns & Refunds Policy

At Crystal Rubber, we take pride in supplying high-quality products and aim to ensure every order arrives in perfect condition. Please review our policy below before making a purchase.

Returns Eligibility

We only accept returns for items that are faulty or damaged upon delivery. Returns for any other reason (e.g. ordered in error, change of mind) are not accepted unless agreed at our discretion.

Made-to-Measure & Special Orders

Products cut or manufactured to your specifications (e.g. made-to-measure or customised items) cannot be returned unless they are faulty or not as described.

Please ensure all measurements and product details are correct before placing your order.

How to Request a Return

If you believe your item is faulty or has been damaged in transit:

  • Contact us by email at shop@crystalrubber.co.uk within 7 days of receiving your order.
  • Include your order number, a description of the issue, and photos if possible.
  • Do not return any items until we’ve confirmed the return with you.

Restocking Fees

If a return is accepted for non-faulty goods (at our discretion), a restocking fee of up to 10% of the item’s original value may be applied. This fee helps cover inspection, repackaging, and handling costs.

Return Shipping

  • If the goods are confirmed to be faulty or sent in error, we will cover return costs or arrange collection.
  • If the return is accepted but the goods are not faulty, you will be responsible for return shipping.

Refunds

Refunds will be processed once the returned goods have been inspected and approved. Where applicable, restocking fees or deductions for damage/missing parts may be applied.